Privacy policy
Privacy Policy
Last updated: 9 August 2026
This Privacy Policy explains how Health Point Pakistan ("we", "us", "our")
collects, uses and protects your personal information when you visit
healthpointpakistan.com or place an order with us.
We sell and deliver only within Pakistan.
1. Who We Are
Health Point Pakistan
Islamabad 46000, Pakistan
Email: info@healthpointpakistan.com
If you have any question about this policy or about your personal information,
please contact us at the email address above.
2. Information We Collect
Information you give us when you order:
- Full name
- Delivery address
- Mobile number
- Email address
- Order details and any notes you add
Because we offer Cash on Delivery, we do not store your card or bank details.
If you pay online, payment is handled securely by our payment provider — we do
not see or store your card number.
Information collected automatically when you browse:
- Device type, browser and IP address
- Pages you view, products you look at and search terms you use
- How you arrived at our website
Information you give us voluntarily:
- Product reviews and photos you choose to submit
- Messages you send us by email, website chat or WhatsApp
- Your email address if you subscribe to our newsletter
3. How We Use Your Information
We use your information to:
- Process, pack and deliver your order
- Confirm Cash on Delivery orders by call or WhatsApp
- Send order updates and delivery notifications
- Answer your questions and provide customer support
- Handle returns, replacements and refunds
- Improve our website, products and service
- Send you offers and product updates, if you have subscribed
- Detect and prevent fraudulent or abusive orders
4. Who We Share Your Information With
We share your information only with the service providers we need to run our
business:
- Shopify — powers our online store and processes orders
- Courier companies — receive your name, address and mobile number so they can
deliver your parcel and collect Cash on Delivery payment
- Judge.me — collects and displays product reviews
- Google (Analytics and Ads) — helps us understand website usage and measure
our advertising
- Meta (Facebook and Instagram) — helps us measure and improve our advertising
- Shopify Inbox and WhatsApp — used for customer chat and order confirmation
We do not sell your personal information to anyone.
We may disclose information if required by law, a court order, or a lawful
request from a government authority.
5. Cookies and Tracking
Our website uses cookies — small files stored on your device — to keep your
cart working, remember your preferences, understand how the site is used and
measure our advertising.
You can block or delete cookies through your browser settings. Please note that
blocking cookies may stop parts of the website, including the cart and
checkout, from working properly.
You can opt out of personalised advertising here:
- Google: https://adssettings.google.com
- Meta: https://www.facebook.com/settings?tab=ads
6. How Long We Keep Your Information
We keep order records for as long as needed to fulfil your order, handle
returns or refunds, and meet our accounting and legal obligations.
If you subscribe to our emails, we keep your email address until you
unsubscribe. You can unsubscribe at any time using the link in any marketing
email.
7. Your Choices
You may contact us at info@healthpointpakistan.com to:
- Ask what personal information we hold about you
- Correct information that is wrong or out of date
- Ask us to delete your information, where we are not required to keep it
- Stop receiving marketing messages
We will respond to your request as soon as reasonably possible.
8. Keeping Your Information Safe
Our website runs on Shopify, which uses encryption to protect information sent
between your device and our store. We limit access to customer information to
the people who need it to fulfil orders and provide support.
No method of transmission over the internet is completely secure, so we cannot
guarantee absolute security — but we take reasonable steps to protect your
information.
9. Children
Our website and products are intended for adults. We do not knowingly collect
personal information from children under 18. If you believe a child has given
us their information, please contact us and we will delete it.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices
or legal requirements. The updated version will always be available on this
page with a new "Last updated" date.
11. Contact Us
Health Point Pakistan
Islamabad 46000, Pakistan
Email: info@healthpointpakistan.com
If you are not satisfied with our response to a privacy concern, you may raise
the matter with the relevant authority in Pakistan.