Refund policy

Refund & Replacement Policy

Because we sell health, skincare and personal care products, we follow hygiene
and product-safety standards that limit which items can be returned. Please read
this policy carefully.

1. Damaged, Wrong or Defective Items
If your item arrives damaged, incorrect, or defective, we will replace it or
refund you — the choice is yours.

To claim:
- Contact us within 24–48 hours of delivery at info@healthpointpakistan.com
- Include your order number and clear photos of the item and the packaging
- Do not use the product further

Once approved, we will arrange a replacement or process a refund.

2. Change-of-Mind Returns
For hygiene and safety reasons, we cannot accept returns or exchanges on
personal care, skincare and supplement products that have been opened, used, or
where the seal is broken — unless the item is damaged, incorrect or defective as
described in Section 1.

Please check your order carefully at the time of delivery.

3. Return Address
If a return is approved, please send the item to the sender address printed on
your parcel:

Health Point Pakistan
Islamabad 46000, Pakistan

Items sent back to us without first requesting and receiving approval will not
be accepted.

4. Refunds
Once your return is received and inspected, we will notify you whether the
refund was approved.
- Prepaid orders: refunded to your original payment method within 7–10 business
  days.
- Cash on Delivery orders: refunded via bank transfer or mobile wallet to the
  account details you provide.

Please allow additional time for your bank or wallet provider to post the refund.

5. Non-Returnable Items
- Opened or used personal care and beauty products
- Opened supplements
- Items with a broken seal
- Sale items and gift cards

6. Contact
For any return or refund question, email info@healthpointpakistan.com