Shipping policy

Shipping Policy

We aim to deliver your orders quickly, safely and efficiently across Pakistan.
Please review our shipping policy below for details.

1. Order Processing Time
- All orders are processed within 1–2 business days after your order is confirmed.
- For Cash on Delivery orders, confirmation may include a short verification call
  or WhatsApp message to the number provided at checkout.
- Orders placed on weekends or public holidays will be processed on the next
  working day.

2. Payment Options

Cash on Delivery (COD)
We offer Cash on Delivery across Pakistan. You pay the courier in cash at the
time your order is handed over to you — no advance payment is required. There is
no minimum or maximum order value for Cash on Delivery.

Please keep the exact order amount ready for the rider. If you are not available
at the given address, the courier will attempt delivery again or contact you on
the phone number provided at checkout.

Online Payment
Prepaid orders are also accepted through our secure checkout.

3. Shipping Duration
- Deliveries within Pakistan: Estimated delivery time is 3–5 business days
  from dispatch.

Please note that delivery times may vary due to weather conditions, public
holidays, courier delays or remote delivery locations.

4. Delivery Issues
- We are not responsible for shipping delays caused by courier services.
- In case of an incorrect address or an unclaimed package, additional shipping
  charges may apply for reshipment.
- If a Cash on Delivery order is refused at the door without a valid reason, we
  may require advance payment on future orders.

5. Damaged, Wrong or Missing Items
- If you receive a damaged package, a wrong item, or an item is missing, please
  contact us within 24–48 hours of delivery with photo evidence.
- We will investigate and arrange a replacement or refund. Please see our Refund
  Policy for full details.

6. Contact
For any question about your delivery, email us at info@healthpointpakistan.com